Online Shopping

If you have any questions or encounter any problems please email us at info@bikeandrun.co.uk or call us on 020 8815 1845.

Online Payment

We accept credit card payments from the following and we use Sagepay as our payment provider:

Tax charges

All prices on our website are shown inclusive of VAT at 20%.

Customers ordering from outside the EU are able to purchase goods free of tax. We ship our worldwide orders using Royal Mail, Business Post and FED EX to offer a rapid, secure service. Delivery times vary depending on destination but most orders arrive within ten days.

Please note that all credit cards will be charged in Sterling and this will be converted to your local currency by your credit card provider.

Shipping & Handling for UK Orders

For all UK orders upto weight 1.9kg there is a carriage charge of £3.50.

You can upgrade your order to next working day delivery for a flat fee of £7 with Royal Mail Special Delivery and we recommend this for higher value items also. PLEASE NOTE: Orders must be placed by 1pm for this upgrade to be available. ALL OUR SHIPMENTS WILL REQUIRE SOMEONE TO BE PRESENT TO PROVIDE A SIGNATURE ON DELIVERY.

Heavier items will be charged on weight and for most items this will be maximum of £18. Very heavy items however may incurr additional costs.

We also reserve the right to use our courier Business Post where we deem the item unsuitable for the Royal Mail, Bikes and heavy items for example. You can also choose this option during checkout if you wish.

Shipping & Handling for International Orders

All International orders weighing under 2Kg are shipped using Royal Mail. You will be given the option to upgrade your shipping to a Courier service at an additional cost dependant on the size and weight of your order. All Orders over 2Kg are shipped using Business Post Courier. Bike frames and wheels and other bulky items will often appear to weigh far more than expected because these packages are charged at volumetric rates - ie you pay for how big the box is and not how much it weighs.

Pricing Statement

Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions. We reserve the right to alter prices and specifications without further notice.

Out of Stock Items

If at the time of ordering any items are out of stock we will advise you, via email or telephone of any shortfall and provide a revised despatch date. We will despatch the in stock items by the next working day at the latest.

Returns Policy

Please contact us if you would like to return any unwanted or unsuitable products. We will provide an exchange or refund, whichever you prefer, providing they are returned unused and in re-saleable condition with all the original packaging within 30 days. Please note that it is your responsibility to pay for the return postage costs and you should use registered post to ensure confirmation of posting and receipt by us.

No postage costs are refundable unless there is a fault with the goods.

Right to Cancel

The Consumer Protection (Distance Selling) Regulations 2000 which came into force on 31 October 2000 provides statutory backing for the good business practices which Bike and Run Ltd already observe. The regulations allow a consumer to return any products (except custom orders) ordered by mail / phone / fax or internet from Bike and Run Ltd within seven working days for a full refund.

Warranty Policy

We guarantee every product we sell. If you have a problem we will do our best to sort it out. Most items carry a one year warranty and certain items come with more, so check the literature supplied to see what terms apply. We will generally replace defective merchandise within the first 30 days and repair or replace at our discretion after then. Some manufacturers ask that you deal direct with them for warranty issues so it is important that you contact us prior to returning any products. You will be responsible for the return postage costs.

Delivery of Bicycles

All bicyles purchased from us online or mail order are fully assembled by qualified mechanics and then re-boxed so that the minimum amount of assembly is required on delivery.

We will provide the neccessary instructions for the correct assembly and of course we are available to answer any questions should these not be clear.

Privacy Statement & GDPR

General

This privacy statement sets out how Bike and Run.co.uk and/or Bikeand Run Ltd will store and use information relating to you and this applies to the entire web site. 

Bike and Run .co.uk is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality. This data if transferred electronically is anonymised after the transaction is complete by CYBERTILL in-line with GDPR regulations.
When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection laws, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive information to you.

We collect the following information:

• Where you order products, we will collect your name, contact, billing and transaction information, we do not store any Financial Information such as credit card details.
• When you register with us to receive our monthly newsletter or details of offers or products we will collect your e-mail address.
• Our website uses cookies, which are programs which collect additional information. 

What do we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• To analyse the use of the Bike and Run.co.uk website - Google ensures this is inline with GDPR regulations, read more about this here: https://privacy.google.com/businesses/compliance/#?modal_active=none
• We may use the information to improve our products and services.
• To send promotional e-mails about new products, special offers and services if you have requested to receive them.

Who we share the information with and your choices

When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement. We will not sell, distribute or lease your personal information to third parties other than our successor in business unless we have your permission or are required by law to do so.

If you would like a copy of the information held on you or if you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible and we will correct any information which was found to be incorrect. 

Other web sites

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

Cybertill GDPR Statement:
“GDPR is fast approaching!  
In a matter of days, data protection rules across Europe will finally undergo their biggest change in the last two decades.
The change brings outdated personal data rules up to speed with an increasingly digital era.
So, from May 25, 2018, GDPR will be enforced by data protection regulators across Europe and it will change how organisations can handle the information of their customers.
Although our product already meets the new legislation’s requirements, we have further enhanced it by providing additional tools to make compliance easier. To further support you through your GDPR journey we can now confirm the following additional changes have been made:

What’s new?
To allow consumers to exercise their right to be forgotten under Article 17 of the GDPR regulations we have created an anonymise function within the edit customer page. This will allow you to anonymise customers data upon request, providing certain conditions such as the examples below (but not limited to) have been met:
 
o    Their account balance is zero
o    There are no items awaiting collection or delivery
o    All workshop jobs are completed
o    Donor status is set to discontinued”